Shipping policy
Shipping & Processing Policy
We carefully prepare each order as part of your ritual experience. Below are the details of our processing and shipping practices.
Order Processing
All orders are processed within 2–5 business days (Monday–Friday, excluding holidays) after your order confirmation email is received.
You will receive a notification once your order has shipped.
During high-volume periods, product launches, or holidays, processing times may be extended. We appreciate your patience.
Shipping Rates & Delivery
Shipping rates are calculated and displayed at checkout.
Delivery timelines vary based on your location and selected shipping method. All delivery times are estimates and are not guaranteed.
Domestic Shipping (United States)
We currently ship within the United States.
Orders are fulfilled using trusted carriers such as USPS and UPS. Once your order has been handed off to the carrier, delivery responsibility transfers to the carrier.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information.
Please allow up to 24 hours for tracking updates to become available.
Shipping Delays
Pure Intox is not responsible for shipping delays caused by carriers, weather conditions, or other circumstances outside our control.
Incorrect Address & Undeliverable Packages
Please ensure your shipping address is entered correctly at checkout.
Pure Intox is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If an order is returned to us as undeliverable, additional shipping charges may apply to reship the package.
Lost or Stolen Packages
Once a package is marked as “delivered” by the carrier, Pure Intox is not responsible for lost or stolen packages.
If your package is missing, we recommend contacting the carrier directly and checking with neighbors or your local delivery office.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery at hello@pureintox.com.
Include:
• Order number
• Clear photos of the item and packaging
We will work with you to resolve the issue promptly.
Contact
For any shipping-related questions, please contact us at:
hello@pureintox.com