Refund policy
We want you to love every ritual. If something isn’t right, we’re here to help.
We accept returns on eligible unused, unopened, and sealed items within 30 days of delivery.
Return Eligibility
To be eligible for a return:
• Items must be unused, unopened, and in original condition
• Original packaging and safety seals must be intact
• All components must be included
• Proof of purchase is required
To start a return, contact us at hello@pureintox.com. Please do not send a return before contacting us. Return instructions will be provided once your request has been reviewed.
Customers are responsible for return shipping costs for eligible non-defective returns. Original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery.
Please include:
• Your order number
• A description of the issue
• Clear photos of the item and packaging
After reviewing the issue, we will arrange an appropriate resolution, which may include replacement or refund. There is no additional shipping charge to the customer for an approved damaged, defective, or incorrect item claim.
Exceptions / Non-Returnable Items
For product integrity, hygiene, and safety, the following items are not eligible for return:
• Opened or used skincare, body care, or aromatherapy products
• Essential oils with broken safety seals
• Personal care items that have been opened or used
• Items identified as final sale at the time of purchase
• Gift cards
• Custom or made-to-order products
Sensitivity & Scent Considerations
Individual responses to botanical ingredients and aromatic products can vary. Please review the complete ingredient information before purchasing and perform a patch test when appropriate.
Returns cannot be accepted solely because of personal scent preference or an individual sensitivity after a product has been opened or used. This does not affect our policy for products that arrive damaged, defective, or incorrect.
Exchanges
We do not offer direct exchanges. If you would like a different item, you may return the original product if it meets the return eligibility requirements above and place a new order.
Refunds
Once an eligible return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method within 10 business days. Your financial institution may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at hello@pureintox.com.
Original shipping charges are non-refundable unless the return results from an error by Pure Intox or an approved damaged or defective item claim.
Handcrafted Product Note
Because many Pure Intox products are produced in small batches using botanical and naturally derived ingredients, slight variations in color, texture, or aroma may occur between batches. These natural variations do not, by themselves, indicate that a product is defective.
Questions?
Contact us at hello@pureintox.com. We typically respond to customer support inquiries within 1–2 business days.