Refund policy
We want you to love every ritual. If something isn’t right, we’re here to help.
We accept returns on unused, unopened, and sealed items within 30 days of delivery.
To be eligible for a return:
• Items must be in original condition
• Original packaging must be intact
• All components must be included
• Proof of purchase is required
To start a return, contact us at hello@pureintox.com. Return instructions will be provided once your request is approved.
Customers are responsible for return shipping costs.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery.
Include:
• Order number
• Clear photos of the item and packaging
We will promptly replace the item or issue a full refund at no additional cost.
Exceptions / Non-Returnable Items
The following items are not eligible for return:
• Opened or used skincare, body care, or aromatherapy products
• Essential oils with broken safety seals
• Personal care items (for hygiene reasons)
• Sale, promotional, or discounted items
• Gift cards
• Custom or made-to-order products
Sensitivity & Scent Disclaimer
Due to the natural composition of our products, we do not accept returns based on:
• Individual sensitivities or allergic reactions
• Personal scent preference
We recommend reviewing ingredient information and performing a patch test prior to use.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return the original product (if eligible) and place a new order.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.
Items must be returned in the same condition received, unused, with original packaging, and proof of purchase.
Refunds
Once your return is received and inspected, we will notify you if your refund has been approved.
If approved, refunds are issued to the original payment method within 10 business days. Please note that processing times may vary depending on your financial institution.
If more than 15 business days have passed since approval, please contact us at hello@pureintox.com.
Original shipping charges are non-refundable.
Handcrafted Product Note
Due to the small-batch nature of our products, slight variations in color, texture, or aroma may occur. This is part of the beauty of handcrafted formulations and does not qualify as a defect.
Still have questions?
Contact us at hello@pureintox.com — we’re happy to help.